Privacy Policy

Privacy Policy

This privacy policy applies between you, the User of this Website, and us, the owner and provider of this Website. We take the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

​We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us.

  1. Contact details

1.1.Our email: info@yournusmile.com

1.2.We are a registered Data Controller.

  1. Scope of this privacy policy 

2.1. This privacy policy applies only to the actions of us and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

2.2. For purposes of the applicable Data Protection Laws, NuSmile is the “data controller”. This means that we determine the purposes for which and manner in which, your Data is processed.

  1. How we collect and process Data

We collect Data in the following ways:

a. Data is given to us by you; and

b. Data is collected automatically.

3.1.​ Data given to us by you

3.1.1. We will collect your Data in a number of ways, for example:

a. When you contact us through the Website, by telephone, e-mail or through any other means;

In each case, in accordance with this privacy policy.

3.2 Data that is collected automatically

3.2.1. To the extent that you access this Website, you agree to us collecting your Data automatically, for example:

a. We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.​​ This can be collected by the use of cookies on our Website.

  1. Keeping Data secure

4.1. We will use technical and organisational measures to safeguard your Data, for example:

a. Access to your account is controller by a password and a user name that is unique to you.

b. We store your Data on secure servers.

4.2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any loss or unauthorised access to your Data, please let us know immediately by contacting us via our email address.

4.3. We take the security of your data seriously. We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

  1. Cookies 

5.1. A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our Website. We use cookies on our Website. These help us understand you and your device and store some information about your preferences or past actions to help us make decisions about our Website development.

​5.2. Cookies are stored on your computer. We cannot delete them but you can disable them.

  1. How your personal data is stored 

6.1. Data will be stored in a range of different places. This depends on how you contact us and how you provide the data. This may include:

  • In our website database
  • In our secure email system
  • Within our secure drives
  • On a secure spreadsheet
  • On our secure account
  • Within the Google analytics secure interface (anonymous)
  • On invoices, the dates and amounts paid and means of payment

6.2. Your payment card information is not stored although usually, the printed confirmation will display the last 4 digits of your payment card.

​6.3. If we agree to refund you by bank payment, your bank details are stored via the medium you provide them on our online banking system.

​6.4. We strongly advise against providing bank details by email because of the risk of spoofing.

  1. Marketing 

7.1. If at the time of making an enquiry, or have become a customer through a purchase from our Website or through one of our affiliate Websites, you agree that your information will be added to our secure mailing list and will be used for the purpose of sending you our emails or further marketing regarding our products. You may unsubscribe at any time by using the “unsubscribe” link at the bottom of each email. 

7.2. We will always try to provide relevant options available to you regarding our marketing activities. We may send you information about further products which may be of interest to you by email.

7.3. Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.

  1. Third-party marketing

​8.1. You agree that in providing your Data that this may be used by us and our affiliate Websites only.

8.2. We do not share your data with anyone outside of NuSmile or our affiliate Websites without your express opt-in consent other than as outlined in this policy.

  1. Disclosure of personal data 

​9.1. We may share your data with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

9.2. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

9.3. We will share personal information with law enforcement or other authorities if required by applicable law.

  1. Individual rights

10.1. As a data subject, you have a number of rights in relation to your personal data.

​10.2. Under the General Data Protection Regulation, you have a number of important rights. In summary, those include rights to:

  1. Right to access: access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  2. Right to correct: require us to correct any mistakes in your information which we hold
  3. Right to erase: require the erasure of personal information concerning you in certain situations
  4. Right to data portability: receive the personal information concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  5. Right to object to marketing: object at any time to the processing of personal information concerning you for direct marketing
  6. Right to object to use: object in certain other situations to our continued processing of your personal information

10.3. NuSmile will normally respond to a request within a period of one month from the date it is received. In some cases, such as where NuSmile processes large amounts of your data, we may respond within three months of the date the request is received.

  1. Changes to this website privacy policy 

11.1. This website privacy policy was last updated on 12 April 2022.

11.2. We reserve the right to make changes to this Website privacy policy as we deem necessary from time to time. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of this privacy policy on your first use of the Website following its alterations.

  1. General

12.1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

12.2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the provisions of this privacy policy will not be affected.

12.3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

12.4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

  1. Enquiries:

13.1. Enquiries desk open: 9am – 5pm Mon – Fri

13.2. Our team endeavours to respond to all enquiries within 24-48 hours during the working week.